Vent: I argued with a pilot about a faulty transponder for a solid hour in Denver
This happened last month at a regional airport in Colorado. A pilot was sure his transponder was giving bad altitude data, and I was just as sure it was a simple antenna issue based on the ground test. We went back and forth, him pointing at the cockpit display, me pointing at my test gear. He finally said, 'Look, I'm not telling you how to fix it, I'm telling you what it's doing up there.' That stuck with me. I was so focused on proving my ground diagnosis right that I wasn't listening to the actual in-flight symptom. I re-ran the tests with his specific complaint in mind and found an intermittent fault in the encoder wiring that only showed up under certain pressure changes. Ever since then, I make a point to ask pilots to describe the problem in their own words first, even if I think I already know the answer. Has anyone else had a case where the pilot's description totally changed how you approached a fix?