Rant: Hot tool burn marked a client's hairline last Friday

I was at my station in the Solana Springs salon doing a blowout on a regular client, Mrs. Reyes. My flat iron slipped and left a half-inch burn mark right along her temple before I could even react. She was understanding but I felt awful and ended up comping the whole service plus a deep conditioning mask. Has anyone else had a close call with a tool and found a good way to handle it without losing the client?

2 comments

2 Comments

nathan_hill6023d ago

Brutal feeling when that happens, especially with a regular who trusts you. Sounds like you handled it right by comping the service and being upfront about the mistake. Most clients just want to know you actually care and will fix it, not pretend it didn't happen.

sarahpatel23d ago

Did you find it harder to own up to the mistake because she was a regular, or do you think that actually made it easier since the trust was already there?