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PSA: The old school owner at my first salon said stop overbooking and she was dead right
When I started at a salon in Fresno back in 2019, the owner, a woman named Diane who had been behind the chair for 31 years, pulled me aside and said "you're booking yourself too tight, leave 15 minutes between color clients or you'll burn out by summer." I smiled and nodded but figured she was just old and slow. I had 11 clients in one Saturday and felt like a hero, until 4 weeks later I was eating lunch at 4pm and crying in the supply closet. The real kicker was a bleach retouch that ran long, so the next 3 clients stacked up and the last woman sat in the lobby 40 minutes, and she never came back. Diane never said I told you so, she just handed me a snack and redid my column on the book. Now I build 15 to 20 minutes of buffer around anything with developer and my no-show rate stress is way down, plus my tips went up because nobody feels rushed. So yeah, the gray haired owner was right and I was an idiot, and I will die on this hill. What's the one thing a veteran tried to warn you about that you had to learn the hard way?
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