Debate: Should you fix a client's color disaster for free or charge them?

I had a woman come in last week at my salon in Denver with orange roots she got from a box dye, and I fixed it with a toner but now she's telling everyone I owe her a discount because she had to wait 20 minutes for me to check my schedule first.

2 comments

2 Comments

the_drew1mo ago

Buddy of mine fixed a home dye disaster for free and the client demanded a refund on the toner too.

butler.abby1mo ago

Gosh @the_drew this entitlement thing is everywhere now, people expecting free work and money back too.