A customer's offhand comment made me rethink my whole diagnosis process

Last Tuesday this older guy brings in a laptop that won't post, I'm sure it's the GPU, but he just says 'you ever check the power delivery first?' Turns out it was a swollen cap on the board, $4 part. Has anyone else had a simple comment from a non-tech person point them to a fix they'd been overthinking?

1 comments

1 Comment

rose_grant7825d ago

Three years back a customer said "have you looked at the power brick?" while I was digging through motherboard schematics. It was the barrel jack, cracked solder, ten minute fix with a iron. I wanted to kick my own toolbag for not checking that first.