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A conversation with a network guy made me rethink how I charge for data recovery
Last week I was chatting with this network engineer named Dave over at a repair shop in Austin. He said something that stuck with me: you're not selling the service, you're selling the certainty that the data is safe. I've always been all about the technical side of stuff, like how many bad sectors I can read or what tools I use. But he made me realize I don't really communicate the safety part to clients. Now I'm thinking about changing my pricing to include a clear guarantee of no data overwrite. Has anyone else here shifted how they pitch their rates after a talk like that?
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seanjohnson2mo ago
Ngl I used to think the same way like it was all about the technical details and what gear I'm running. But yeah that safety angle changes everything when you actually stop and think about what the client is really paying for.
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keith2642mo ago
Came around to the same realization myself after a close call on a job site a few years back. @seanjohnson you hit it exactly right about what the client is REALLY paying for. Started explaining my safety prep upfront and clients actually relaxed way more than when I bragged about my camera body. Now I lead every consultation by walking through my backup plans and emergency procedures. Gets me more repeat business than any gear talk ever did.
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piperr5824d ago
@keith264 nailed it when he said clients relax more once you walk them through the safety side. I started doing the same thing at my shop a few years back after a customer got real nervous about me hooking their drive up. Now I tell every one of them exactly what steps I take to keep their data untouched before I even touch a tool. That peace of mind is worth way more than listing off my hardware specs, and they don't question the price near as much.
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