A client's offhand comment about their old laptop made me rethink my whole process

I was fixing a 2015 Dell for a regular, and he mentioned he only kept it because it had all his late wife's photos on the original hard drive. I've always just swapped drives without much thought, but that hit me. How do you guys handle data with personal value like that, beyond just a standard backup check?

3 comments

3 Comments

jason5242mo ago

Honestly, I just see it as part of the job, no different than any other data.

paulm951mo ago

Ever wonder if the people who made that data would agree with you?

hernandez.troy2mo ago

Jason's got it wrong. That data is not just another part of the job. It's the most important part. You're holding someone's whole life on that drive, their memories and personal stuff. Treating it like any other file is careless. We have a real duty to handle that with extra care and respect. It's about seeing the person behind the computer.