Eight weeks to get a warranty denial reversed, here's what happened

I bought a 2019 truck with a 60k mile bumper to bumper in Dayton, and at 58k miles the transmission started slipping. The dealer said the fluid was dirty and called it lack of maintenance, so they denied my claim. I fought it for eight weeks, sent in every oil change receipt going back to day one, and even got the regional rep involved. Turns out the service writer never looked at my records because the VIN lookup flagged a different vehicle. The denial got reversed the day after I sent a certified letter with the receipt log and a timeline. Has anyone else had to submit a formal appeal letter just to get a shop to check their file again?

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1 Comment

coleman.seth8d ago

Man, that service writer must have been playing "find the customer's paperwork" on hard mode. Eight weeks just for them to realize they flagged the wrong truck? Sounds like they were two steps away from blaming your tires for a bad radio too. The certified letter move is classic though, nothing says "check your work" like a paper trail that costs $7 to send. I've seen dealers deny claims because the oil change sticker was slightly crooked, so honestly you got off easy. At least they didn't demand a blood sample from the truck to prove it was loved.