I finally snapped at a client over their insistence on using 1/8 inch scale for everything

This guy kept sending me floor plans for a commercial buildout where he wanted every single detail, down to the furniture, drafted at 1/8 inch. I told him flat out, you CANNOT read furniture dimensions at that scale on a 24x36 sheet, it's just a blurry mess. It matters because the contractors are going to be squinting and guessing, which leads to expensive change orders. I had a project six months ago where a similar mistake on a door schedule cost the client an extra $1200 in rework. How do you politely explain that different elements need different scales without sounding like you're refusing the work? Anyone have a good script for this?

2 comments

2 Comments

angela_allen531mo agoMost Upvoted

Costly change orders" is why you need a firm script.

noah_chen171mo ago

Hey @angela_allen53, that's a good point, but what about when the client's needs actually do change halfway through? A super firm script can make you seem rigid.