Chasing a price match took 4 days and 7 phone calls

Ordered a grill from a big box store online. Next day the same grill dropped $60 on their own site. Thought it would be simple to get the difference back. Took four days, seven phone calls, and three different departments. Eventually had to return it and rebuy it in the store. Has anyone else had to fight this hard for their own store's price guarantee?

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1 Comment

williams9022d ago

Corporate policy is never about the customer, it's always about whoever designed the system to wear you down until you quit. They know most people will just let the $60 go after the third call. It's the same trick with subscription cancel buttons or return labels, they make it just hard enough that only stubborn folks get through. You basically had to break their whole machine and rebuild it with a store visit, which is backwards but expected these days.