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Serious question, how do you handle a customer who wants a refund on a custom order
I was at my kitchen table last Tuesday finishing a batch of scented candles for a repeat buyer in Portland. She texted saying the lavender one gave her a headache and she wanted her money back... even though she picked the scent herself. I ended up refunding half and told her to keep the candle, but it felt wrong since I spent 4 hours on that order. Has anyone else dealt with this kind of thing where the customer changes their mind?
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bettywilson1d ago
Back when I used to do woodworking on the side, I had a fellow order a custom birdhouse from me. He picked the paint color himself, a bright teal, and when it arrived he said it clashed with his garden shed and wanted a full refund. I told him I'd take it back but he'd have to pay shipping both ways, and he got real quiet after that. Sometimes people just want to complain more than they want a solution, and that's when you have to draw a line in the sand. A partial refund keeps the peace but it doesn't reward the second guessing.
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