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Bought a monthly bus pass but my route got cut after two weeks
I paid $75 for a city bus pass at the start of March. Yesterday, they posted a notice saying my main route is being discontinued on the 15th. So I basically paid for a full month but can only use it for half. Some people say the transit company should offer partial refunds for changed service. Others say you accept the risk when you buy the pass. What's the fair thing to do here?
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wyatt_shah856mo ago
Wow, that's really frustrating. The company should absolutely issue a refund for the unused half, since they're the ones changing the service you paid for. It's the only decent way to handle it.
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gibson.mark6mo ago
But what if they only offer a credit for a future month instead of cash back? I've seen companies try that move, saying the credit is their "policy" for mid-cycle changes. It locks you in again instead of just giving your money back. Feels like a sneaky way to keep a customer on the hook after messing up.
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victor_carr256mo ago
Total scam move. They take your money for one thing, change it, then act like store credit fixes it. That credit just ties you to their bad service for another month. Saw a gym try that after cutting pool hours, and a meal kit box that swapped ingredients. Real refund or nothing.
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