Update: My old way of checking for blockages was just a flashlight and a prayer

After a tricky job in Spokane last fall, I finally bought a proper inspection camera for about $400. Now I can actually see the full flue condition and show the homeowner, which has saved me from two callbacks this month alone. Has anyone else made a switch like that and found it changed how you explain the work needed?

3 comments

3 Comments

jesse_nguyen3mo ago

Wait, you were seriously out there just hoping for the best with a flashlight? That's wild, man. I can't even imagine trying to explain a problem to a customer without solid proof. Getting that camera must feel like going from the stone age to the future in one step. It totally changes the game when you can just point at the screen and show them the actual crack or blockage. How much pushback do you get from people now when they can see it with their own eyes?

rose_grant783mo agoProlific Poster

Honestly, I read a study showing visual proof cuts customer arguments in half.

-1

jenniferb532mo ago

Seriously, what took you so long to get a camera? I held out for ages thinking I could talk my way through anything. The first time I pulled up a clear video of a root intrusion for a guy who swore his pipes were fine, his whole attitude flipped in seconds. It went from him yelling at me to asking how soon we could fix it. That visual proof doesn't just cut arguments, it builds trust fast. Now I won't even start a job without showing them the problem first.