Pulled a 3 year old creosote log out of a flue in Philly yesterday

A customer called me in because their fireplace was smoking bad, so I ran a camera up and found this massive chunk of glazed creosote blocking about 40% of the 8 inch liner. Took me 45 minutes with a rotary tool to break it all free, but the draft difference after was night and day. Anybody else run into glazed creosote that built up faster than normal?

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