One bad review said my chimney caps were wrong. Turned out they were right.

Back in March a homeowner in York, PA told me my cap installs looked sloppy because I was using the wrong size for the flue. I brushed it off, but then I measured three jobs I did last year and two of them were undersized. I switched to measuring the liner before ordering and it cost me a little extra time but saved me a callback. Has anyone else had a picky customer point out something that actually made you better?

2 comments

2 Comments

skyler_adams23d ago

But honestly, maybe that customer just got lucky and you're overthinking this. Measuring every liner adds time to every job, and the real fix is just having a better eye for it on site, not turning every install into a science project. I've seen guys obsess over specs and still screw up the actual fit, so the review probably didn't mean anything.

the_oscar23d ago

Man, my "better eye" is basically a blindfold at this point. I've eyeballed liners that looked perfect on site then came back the next day looking like a crumpled napkin. So yeah, I'll keep measuring stuff and looking like a science project if it means my customers don't have to call me back crying.