Had a chat with a homeowner that changed how I explain things

I was sweeping a chimney for a new customer last Tuesday and she asked me why I keep looking up the flue with my flashlight. I mumbled something about checking for blockages but she pushed me for the real reason. So I told her about the time I found a squirrel nest in a liner back in 2021 that could have caused a house fire if it wasnt pulled out. She said wow I never knew that and then asked if she could watch me work. It hit me that most people just see us as the sweep guy and have no idea what we actually look for. Since then I started explaining one safety check per visit and folks actually listen more. Anyone else do little walkthroughs with homeowners or do you just get the job done and leave?

2 comments

2 Comments

skyler_adams12d ago

I mean, I get it. That story about the squirrel nest is honestly a good way to make people care. I've started just pointing out one thing I notice before I leave, like "hey, your cap is missing, keep an eye out for birds." People usually appreciate it and it makes them feel involved.

hernandez.morgan11d ago

Wait, you really think explaining stuff actually makes a difference? I was the same way last year, just did my thing and left without saying much. But then I had this one lady watch me pull a creosote buildup out of her insert and she was totally shocked at how thick it was. Now I show people the worst chunk I find and explain what could have happened. Gets their attention way better than any brochure ever could.