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A homeowner in Springfield asked me if I could just 'patch' a cracked flue liner.
I was doing an inspection on a 1920s house last fall and found a clay liner with a vertical crack running almost three feet. When I explained it needed a full replacement, he got really quiet and said, 'But my dad always said a little mortar fixes anything.' How do you guys handle explaining serious safety issues without scaring people off?
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