A customer's complaint made me switch to a new seam roller

I always used the same metal seam roller for years, thought it was fine. Then a customer pointed out a tiny ripple in the seam on their living room carpet... said they could feel it with their toe. I tried a bigger 3-inch rubber roller on the next job and the seam flattened out smooth as glass. Has anyone else noticed a big difference switching roller sizes?

2 comments

2 Comments

david73924d agoMost Upvoted

What size carpet pile were you rolling out when the ripple showed up?

the_elliot24d ago

Hold on, you're telling me you rolled a ripple with a metal roller and had to switch to rubber to fix it? That blows my mind because I thought the metal ones were the gold standard for years too. I tried a 2-inch rubber one after a similar toe-feel complaint on a textured nylon carpet, and the seam actually vanished compared to my old metal tool. Did you notice the rubber one grabs the backing different too, or is it just the width that does the trick?