Customer told me to 'just tighten the screws' on a shutter issue

A guy brought in a Pentax with a jammed shutter and insisted a quick screw twist would fix it, I tried it and stripped a tiny gear instead, cost me $40 in parts and a full afternoon. Now I ask customers to describe the problem in their own words, but never take repair advice, has anyone else had a 'helpful' client nearly wreck their bench?

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the_henry1mo ago

Stripping that gear probably came from a worn part, not the screw advice itself.

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