Why I quit narrating every haircut step

I believed clients needed a full breakdown of each scissor move and clipper guard. After noticing many just nodded along without really listening, I tried saying less. Now I ask a couple clear questions, then let the work do the talking. My regulars say they feel more relaxed, and bookings have increased.

3 comments

3 Comments

benk269d agoMost Upvoted

But how do you explain without talking too much? Like with a new client, I might just say "Okay, I'm going to thin out the back here so it lays flat" before I do it... that one clear point tells them what's happening without the full play-by-play. It hits that need to know without making it a lecture they tune out.

faith_owens810d ago

Quiet barbershops sound nice until someone gets a cut they didn't want. Explaining each step keeps clients in the loop and stops nasty surprises. Sure, some people zone out, but that's better than them worrying you're doing something wrong. For new customers especially, a bit of chat about the process builds trust from the start. Going silent might work for your regulars, but it could scare off first timers who need reassurance.

jenniferj6510d ago

My cousin's barber in Austin always walks through the style step by step. He says it cuts down on complaints by half. Makes sense that new clients would feel more at ease knowing what's coming.