Got overspray on a customer's windshield and didn't catch it until they pointed it out

Was in the middle of a rush job on a black F-150 last Tuesday, some guy needed it done by noon. I masked everything I thought needed it but I guess I got sloppy around the windshield trim. Customer comes back at 3pm and shows me a little haze in the corner. Had to spend 20 minutes with a razor blade and some compound rubbing it off while he stands there watching. Felt like an idiot. Anyone else had a customer spot something you missed right after they drove off?

2 comments

2 Comments

tylermurray13d agoTop Commenter

My buddy Mark did this on a white Ram 1500 last spring. He got compound all over the windshield trim and didn't wipe it off because he was rushing to get to his kid's baseball game. Customer called him two hours later saying it looked like someone sneezed white paint all over their truck. He had to drive 45 minutes to their house and spend an hour with a heat gun and some goo gone getting it off. Mark said the guy just stood in his driveway drinking a beer and watching the whole time, not saying a word. He triple checks every bit of glass now even on quick jobs.

wesley_thompson14d ago

Learn from it and double check the windshield before handing the keys back every time.