Customer told me their dryer was 'just making a weird noise' - ended up being a blown apart drum roller after I pulled 3 pounds of lint out

Overheard a guy at the parts counter say he never cleans the lint trap because 'it's fine'. Then I got a call for a dryer that 'just makes a weird noise'. Got there, opened the back, and the drum rollers were shredded. Pulled out about 3 pounds of lint packed around the motor housing. The customer said they'd had it for 5 years and never once pulled the vent hose. Has anyone else noticed people ignoring the basics way more than they used to?

3 comments

3 Comments

blair62614d ago

Oh man, that's rough. It's crazy how some folks just don't think about the simple maintenance stuff until something breaks. I feel for you having to deal with that mess.

oliviahenderson14d ago

Wait, do we actually want people messing with stuff they don't understand though? @blair626 I see people try to "fix" things and make them way worse all the time. My brother-in-law decided to "maintain" his water heater by draining it and somehow cracked the valve, flooding his basement. Now he's out thousands and the plumber said he should've just left it alone. Seems like the original owner might've known what they were doing by not touching it.

graceprice14d ago

Different point of view here... sometimes knowing what not to touch is smart, but basic stuff like cleaning the lint trap or pulling the hose isn't hard. That's just common sense stuff, not mechanical work.