wesley_thompson•6d agoProlific Poster

Customer told me I was guessing instead of diagnosing, changed my whole approach

Last Tuesday I had this guy watch me swap a control board on his oven that still didn't fix the heating issue. He just looked at me and said 'you're throwing parts at it, not fixing it.' Man that stung because he was right. I realized I was relying on error codes too much and not actually testing components with my multimeter. Spent the next week going back to basics on every call. Now I measure voltage and resistance before I order ANYTHING. Been doing it 3 weeks now and my first-time fix rate went from maybe 60 percent up to over 80 percent. Has anyone else had a customer call them out like that and change how you work?

2 comments

2 Comments

taylor.paige6d agoTop Commenter

Oh man, I gotta disagree a bit here. Error codes are a starting point, not the whole picture, sure, but swapping a board without checking voltage first is just lazy. I've been in trade school and they drill into us that a multimeter is your best friend. I think that customer did you a favor honestly.

taylorlewis6d ago

80% is solid though, most guys I know are still around that 60% mark because they chase parts the same way.