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Customer handed me a 'fixed' dryer belt in a sandwich bag, need to vent about this one
Had a call last Tuesday in Tacoma. Woman said her dryer was loud, so her husband 'fixed' it by opening the panel and removing the broken belt. He wrapped it in a sandwich bag and handed it to me with a proud smile. Said, 'We saved you the trouble of diagnosing it.' The catch? They had been using the dryer like that for 3 weeks. Just throwing wet clothes in and running it on air fluff, hoping they'd dry. I had to explain that without a belt, the drum doesn't spin, and the heating element can still run, which is a fire risk. He looked at me like I was speaking another language. Has anyone else walked into a homeowners' DIY 'repair' that made the job worse, not better? How do you tell them politely they're lucky nothing caught fire?
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karenp111mo ago
Did the husband even try to turn the drum by hand before he pulled that belt out? Because if he did, he would've felt zero resistance, which is a pretty big clue something's wrong. What gets me is the three weeks of air fluff, like wet clothes just magically dry with no tumbling. Did they ever open the door mid cycle and notice the clothes were still in the exact same spot? And honestly, when you explained the fire risk, did he at least look a little freaked out, or did he just shrug it off like you were trying to upsell him? I'd want to know what he says when you tell him the heating element was cooking a still drum for 21 days straight.
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