Heard a customer say their system was "just for show" and it bugged me more than it should have

I was at a supply house in Portland last Tuesday and overheard a guy telling the clerk he only wanted a basic panel and a couple sensors because his insurance company made him get one. He straight up said he didn't care if it ever alarmed, it was just for the discount. I get that insurance is a factor but man, that really bothered me... do any of you run into customers who treat security like a checkbox instead of something that could actually save their stuff?

2 comments

2 Comments

blake_black4713d ago

Yeah but does it really matter if he's fine eating the deductible on his own stuff.

sarah22913d ago

Bet you wanted to shake that guy, right? Did you catch if he was going with a wired or wireless setup? Because those basic insurance panels are usually the bare minimum, and wireless ones can be just as easy to ignore if he's not even bothering to test it monthly. I've seen people toss the sensors in a drawer because they didn't like how they looked on the window. Makes you wonder if the discount is even worth it if they're not planning to actually use the thing when it counts.